For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/features/messaging/paste-file-in-livechat.md.
  • English

      • How do I paste a screenshot or file into the chat?

      With the cursor in the message box, press Ctrl+V (on a Mac, Cmd+V). A screenshot or a file copied from your computer becomes an attachment, just like one added with the attach button.

      Before you start

      • Where: Support, inside a conversation.
      • Role: the usual one; permissions do not change.

      Paste a screenshot or file

      1. Copy the screenshot (for example, with a screen capture tool) or select files in your computer's file explorer and copy them. Images, PDF, CSV, Excel, Word and other files work.
      2. Click the conversation's message box.
      3. Press Ctrl+V (or Cmd+V). The attachment shows up in the box, ready to send.
      4. Add a caption if you like, then send.

      Pasted attachments follow the same limits as the attach button. If a file is rejected, read the message on screen and try a smaller file or a different type.

      What does not become an attachment

      • Text only: it is still pasted as text in the box.
      • Cells copied from Excel: the content is pasted as text, not as a file. To send the spreadsheet, copy the file in your computer's file explorer and paste it.

      If it didn't work

      • Nothing happened when pasting: click the message box first and try again. If what you copied was only text, it is pasted as text.
      • A phone has no Ctrl+V: use the attach button.