#Seller registration (KYC)

Seller registration lives on a single page, Seller registration, with one card per step. Each card shows its status (Pending, Completed, Under review, Approved, Needs correction or Declined) and opens so you can fill in or fix it right there. A step only unlocks once the previous one is done; until then it shows a padlock.

The top of the page sums up what you can already do: whether you sell and become an affiliate — with a Go to Refer and earn button to get your links — and what is left to withdraw. The basic registration takes under a minute and is enough to sell and become an affiliate; until you finish the rest, your sales and commissions keep being recorded in the wallet as usual.

Before you start

• Role: you must be the workspace Owner or Finance. Other roles can see the screens but cannot submit the registration.
• For the steps after the basic registration, have the checklist documents ready. Each file can be at most 1 MB (PNG, JPG or PDF).
• Decide whether you are registering as an individual or as a company. The account type cannot be changed once the registration data is submitted.

#Where to find it

In the side menu, open Settings → Workspace · Billing group → Seller registration. It is the same page the pending-registration notices, the wallet and Refer and Earn open — already on the card that needs your action.

#Document checklist

Gather these before the steps after the basic registration to move quickly:

• Photo ID
• A selfie holding the ID
• Bank details: bank, branch and account number with check digit
• A payment key belonging to the same account holder
• Company: current articles of incorporation
• Individual: proof of address (optional)

#Step by step

#Basic registration

1. Open Settings → Seller registration. The Basic registration card is already open.
2. Choose the account type: individual or company.
3. Check the first name, last name, email and CPF (for companies: the legal representative's name, the company email and the CNPJ). If you already entered them when buying or in your profile, they come prefilled.
4. Click Create registration.
5. If a verification code window opens, enter the code sent to the email shown in the window and submit it. The code expires in a few minutes.
6. The card turns Completed and the top of the page shows You can already sell and become an affiliate.

#Complementary details (and company documents, for companies)

1. Open the Complementary details card (for companies, Complementary details and company documents).
2. Fill in the personal (or company) details, the address and the estimated monthly revenue. For companies, the company name must have at least 10 characters, and you must also pick a tax regime, enter the legal representative's CPF and upload the articles of incorporation and the CNPJ card (PNG, JPG or PDF, up to 1 MB each). The CPF, CNPJ and email from the basic registration cannot be changed here.
3. Click Save complementary details. The details and the documents go to the payment processor together. A document already on file does not need to be selected again — only to replace it.

#Bank account

1. Open the Bank account card and enter the account details, the payment key and the bank statement. The account and the key must belong to the same holder.
2. Click Save bank account.

If the payment processor rejects any detail (for example, an invalid bank or check digit), the account is not saved there: a message shows the reason right away, and the Bank account card shows Declined with that reason at the top, even if you leave and come back later. Fix the indicated detail and save again.

#Identity verification and submission

1. In the Identity verification card, complete the biometric capture.
2. The Review and submit card opens with your details. If something is wrong, use Edit on that section — the matching card opens on the same page.
3. Click Submit for review. The card shows the submission date and the review status.

#Tax regime (company accounts only)

The tax regime is required for company registrations and has four options: MEI, Simples Nacional, Lucro Presumido and Lucro Real. Pick the regime your company is actually registered under with the Brazilian tax authority — if you are unsure, check with your accountant before submitting.

If your company was registered before this field existed, it shows up empty: pick the regime the first time you open the registration data step and save.

#Business address

For company registrations, the address submitted with the company details is the business address — not the legal representative's home address. Make sure it matches the address registered to the CNPJ.

Fill in Neighborhood and City exactly as they appear in the official address, including numbers, commas and parentheses — Porto da Roça II (Bacaxá) and Setor 5 are accepted. In Number, enter the street number as it is: 142, 142-A, Lote 12 or KM 5. If the property has no number, enter S/N. The Complement field is optional and accepts any text.

The bank field is a searchable list: start typing the bank name or code to filter the options. You can only pick a bank from the list — if yours is not there, contact support before submitting your registration.

You get an email confirming the registration was received and is under review. The outcome — approval or a pending item — arrives by email later.

#If you are asked to update your identity verification

Even with an approved registration, a notice may appear saying "Update your identity verification to keep withdrawing.", with an Update verification button. The same prompt appears when you try to request a withdrawal. It means the verification process changed and your identity has to be confirmed again through the biometric capture.

Withdrawals stay blocked until you complete it. Your sales continue normally.

The first time you sign in after this request, the "Update your verification in 2 minutes" window appears only once. If you choose Not now, it does not come back on later visits or on another device — the notice stays in the alert icon on the top bar until you complete it.

1. Click Update verification, either in the notice or in the message shown when you try to withdraw.
2. Seller registration opens on the Identity verification card.
3. Complete the biometric capture. It is submitted automatically at the end of the capture.

#Resubmit your registration after changing details

Saving a change to Complementary details or Bank account after submitting updates your details, but does not send the registration for review again. To do that:

1. In the Review and submit card, click Resubmit onboarding. The Identity verification card opens with the biometric capture — it is required on every resubmission.
2. Complete the capture, check the details on the review and click Submit for review.

#If something is rejected

If any detail is rejected, that step's card (Complementary details or Bank account) shows Needs correction or Declined, with the full reason from the review at the top of the card — for example, a missing or unreadable document. Fix it right there, save, and resubmit from the Review and submit card.

The alert icon on the top bar also lists the issue, with a button that opens the right card. You also get an email; the detailed reason only appears on the platform.

#Related

• Sales
• Products
• Wallet

#If it didn't work

• The submit button is blocked, or you get a permission error: you are neither Owner nor Finance — see no permission.
• An error saying the tax ID or email is already registered: see the error codes (Portuguese).
• A document will not upload (file larger than 1 MB): see the upload limits (Portuguese).