For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/payments/subscription-status.md.
  • English

      • What does "Subscription status" mean?

      The Status column shows where each customer's subscription stands on a subscription offer:

      • Paid subscription — the recurring charge is up to date.
      • Trial — the customer is within the free days and has not been charged yet.
      • Trial expired — the free days ended without conversion, or a charge on an active subscription failed and is waiting to be settled.
      • Cancelled — the subscription has ended and there will be no further charges.

      Watching this status helps you anticipate cancellations (churn) and act before you lose the customer.

      Subscriptions with free days

      While the customer is within the trial period the subscription shows Trial and is not counted as overdue — nothing has been charged yet, so there is no late payment.

      The free days are counted from that customer's purchase date. When the period ends:

      What happensStatus
      The first charge is approvedPaid subscription
      The period ends without an approved chargeTrial expired

      You can filter the list by Trial to see who is still testing, and by Trial expired to work on recovering those who did not convert.

      If it didn't work

      • A subscription stuck on pending: this is usually a declined charge — the customer needs to update their payment method. See subscription offer.
      • The status did not update after an external event: check the integration in incoming webhook.
      • Other questions about payments: frequently asked questions.