For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/payments/cancelled-and-refunded-sales.md.
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      • Does Clickmax show cancelled and refunded sales?

      Yes. Cancelled and refunded sales appear in the sales report with the status, the reason and the date of the cancellation or refund, which helps you spot patterns and cut lost revenue.

      Refund or cancel from the Lead Cockpit

      Anyone with permission to manage sales can refund a paid order or cancel an active subscription straight from the Lead Cockpit in LiveChat. Open the order under Purchases and use the action at the bottom of the screen: Cancel the subscription when the order belongs to an active subscription, or Refund this order for other paid orders. Both flows ask for the reason and work like the Sales screen. Once done, the order and the Purchases list are updated.

      If it didn't work

      • Cannot find a specific sale? Check the status and period filters in the Sales report.
      • The sale came from an external platform and is missing? Check the checkout integration.
      • An error opening the report? See the error codes.