For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/messaging/message-failed-in-chat.md.
  • English

      • My message failed in the chat. How do I find out why?

      When a message is not delivered, a red icon appears next to its timestamp. Hover over that icon: the tooltip shows the cause of the failure, what to do, and the code WhatsApp returned.

      1. Open the conversation and find the message with the red icon.
      2. Hover over the icon and read the first line — that is the cause.
      3. The second line, when present, is the recommended action. Follow it before resending.
      4. If the message mentions the number's connection, also check the notification bell at the top of the chat: it lists the active problems on your WhatsApp account under Issue detected with your WhatsApp account.

      Two similar failures, different actions

      WhatsApp uses the same code for different causes, so the difference is in the wording:

      The tooltip saysWhat happenedWhat to do
      "Meta rejected the send because the message had an invalid or missing field"That message's content was rejected; the number is still healthyResend. If it keeps happening, contact support
      "Meta no longer recognizes this number for sending"The number's connection dropped, or its setup was never completedReconnect WhatsApp — resending will not help

      Until the second case is resolved, no message from that number is delivered, neither in the chat nor in automations.

      If it did not work

      • The tooltip asks you to reconnect, but the number looks connected: the setup on Meta may be incomplete — check the pending items in the notification bell and finish connecting WhatsApp.
      • The failure is on a template, not a chat message: see templates with "Send failed".
      • Other messaging questions: see the FAQ.