For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/general/help-and-technical-support.md.
  • English

      • Where do I find help and technical support in ClickMax?

      In the top bar, right after the notification bell, sit the two doors to help, side by side:

      • ? opens the Help Center, with the documentation for each feature. Start here: it answers most questions about funnels, contacts, messages and payments right away.
      • Headset opens the support chat, to talk to our team. The conversation opens right there, below the button.

      When support replies while you are on another screen, a red counter shows on the icon with the number of unread messages. It clears as soon as you open the conversation.

      The headset takes a few seconds to appear after the platform loads — the chat is loaded last, on purpose, so it does not slow the rest of the screen down. If it never appears, an ad blocker extension is most likely blocking the chat in your browser.

      How the Help Center works

      The Help Center opens over the screen you are on and shows the help articles without leaving the platform:

      • It opens on the subject of the current screen. On Contacts it opens on Contacts; on Messages, on Messages. On screens without a subject of their own, it opens on Get started.
      • Topics are on the left: Get started, Features, Guides, Reference and Q&A. Click a topic to see the subjects inside it, and an article to open it on the right.
      • Search is at the top. Write your question your own way, such as "how to connect my whatsapp". The articles that best match your words come first, and the ones with the words in the title come before the rest. Search understands words without accents, in the plural and with small typos.
      • Articles show in the platform language. When a subject has no version in your language yet, the Help Center shows the Portuguese version.
      • Platform news, at the top of the topic list, opens what is new in the latest versions.

      Links to another article open inside the Help Center. Links that leave the platform open in a new tab, so you do not lose the article you were reading.

      In full-screen editors

      The page and funnel editors, the full-screen live chat and the other screens without the top bar do not have these two buttons. There, support stays in the round floating button in the bottom-right corner. To dismiss it, use the × at its top-right corner; it stays hidden until you leave that screen.

      If it didn't work

      • Not sure where to start with the platform? See First steps.
      • Got a specific error and want to understand why? Check the error codes.
      • No access to an area or feature? Check your permissions.