For AI agents: the complete documentation index is available at https://docs.clickmax.io/en/llms.txt, the full documentation bundle is available at https://docs.clickmax.io/en/llms-full.txt, and this page is available as Markdown at https://docs.clickmax.io/en/faq/messaging/buy-extra-message-credits.md.
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      • How do I buy extra message credits in Clickmax?

      You need an active paid subscription. On the free plan the option does not appear.

      1. Open the Plans, Limits and Credits tab.
      2. On the Credits Used card, click Buy.
      3. Choose between the two ways to buy:
        • Monthly credits — raises your monthly allowance. Renews and clears usage every month, and replaces your current allowance.
        • Campaign credits — a one-time pack. Adds to your balance, never expires, and can be bought as many times as you want.
      4. Click the button on the pack you want, review the summary and complete the payment with card or Pix.

      If your account has no campaign packs available, the dialog shows monthly credits only.

      Compare the price per message before choosing

      Each package in the list shows an Average per message column: what one message costs, in reais, if you subscribe to that package. The calculation uses your real sending mix — someone who sends mostly marketing has a different average from someone who sends mostly email — and each row shows how much that average rises or falls against your current package.

      Above the list, a strip shows what you pay per message today and what it would cost on the platform selected in the buttons. Packages that come in below that price are marked.

      If you have not sent anything yet there is no mix to calculate from: the average is shown as a reference for a marketing message, and the column says so.

      Credits are used up when you send email, SMS and WhatsApp, and how much each send costs varies by message type. The monthly allowance is spent first; campaign credits only kick in once it runs out.

      When the credits become available

      • Card — as soon as the payment is approved.
      • Pix — as soon as the payment is confirmed.

      If it didn't work

      • Cannot find the Plans, Limits and Credits tab? You may not have permission on the account — see no permission.
      • Cannot see the Campaign credits tab? It only appears when one-time packs are available for your account.
      • Bought a campaign pack and the monthly allowance didn't change? That is expected: the pack adds to your balance and shows as extra credits, without changing the allowance.
      • Messages not going out even with credits? Check the limits and the error codes.